Customer Support Services White Papers
The top 10 peeves of a support tech
Overview
If you've spent even a little time in the tech support biz, you're bound to have a list of special aggravations that drive you crazy on a semi-regular basis. Like users who deny all responsibility for the 'mysterious' appearance of unsupported software on their machines. Or the executive who insists on telling you what's causing a connectivity problem and demands you implement a fix immediately--even though the actual culprit is something else altogether.
Check out these scenarios from veteran IT pro Becky Roberts and see if her list of annoyances matches yours. Then, join the discussion and share some of the recurring support situations that really get under your skin.
This download is also available as a TechRepublic article in HTML form.
| Publisher | TechRepublic | File Format | Other Download |
|---|---|---|---|
| Date Published | April 2005 | Downloads | 1 |
| Format | Downloads | ||
| Topics | |||
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