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Ground-Breaking Transformation Helps Croydon Council Keep Customers First
Overview London Borough of Croydon needed to meet its e-Government targets and significantly improve its customer services. In order to achieve these goals, Croydon Council planned a major transformation across their business that would move resources from the back-office to the frontline, and deliver excellent service for superior value for money. This transformation would be supported by a major investment in technology, creating a leading edge CRM-enabled front office, and refreshing the entire IT infrastructure of the organisation. Croydon needed a partner to help them deliver this strategy. They chose Capgemini because of their ability to deliver results across the full spectrum of what Croydon was aiming to achieve - from business consulting through to the technology build, to outsourcing.
| Publisher | Capgemini | File Format | |
|---|---|---|---|
| Date Published | April 2006 | ||
| Format | Case Studies | ||
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