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Building Real Business Cases for Service Management

Overview It has long been an issue in the IT industry that Systems Development is seen as the function which adds value to the business, whereas Service Delivery is the poor relation. In many cases, Service Delivery is not only ignored but is actively referred to as a 'necessary evil' and then outsourced. This paper feeds back the results from an energetic workshop of the same name held on 11 November at the annual itSMF conference in Brighton as well as deriving some conclusions.

Further White Paper Details
PublisherPartners in IT File FormatPDF
Date PublishedApril 2004
FormatWhite Papers   
Topics
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