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The Economics of Service Desk Consolidation
Overview No one plans for the service desk environment to become big, complex and unwieldy. The rising cost, "upside-down" delivery and growing negative feedback caused by such growth point to only one solution: service desk consolidation. Service desk consolidation revolves around understanding where resources are, how they are currently deployed, and whether they are aligned as they should be. Creating a framework that facilitates the continual search for the best possible ways to re-deploy those resources is the next step. Process automation and people efficiencies create economies of scale that drive significant benefits for service desk consolidation.
| Publisher | Peregrine Systems | File Format | |
|---|---|---|---|
| Date Published | October 2005 | ||
| Format | White Papers | ||
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