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ITIL Basics - Change Management

Overview Change Management is the practice of ensuring all changes to Configuration Items are carried out in a planned and authorized manner. This includes ensuring that there is a business reason behind each change, identifying the specific Configuration Items and IT Services affected by the change, planning the change, testing the change, and having a backout plan should the change result in an unexpected state of the Configuration Item. This webcast provides information on ITIL Change Management.

Further White Paper Details
Publisher	nextslm.org
Live Date	30th October 2007 23:19 GMT
Format	Webcast
Topics	N/A

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