White Papers
EADS Astrium Streamlines IT Service Support
Overview EADS Astrium is Europe's satellite system specialist. It was formed in May 2000 following the merger of Matra Marconi Space and the space division of DaimlerChrysler Aerospace. Following a directive issued by Corporate Management, EADS Astrium's Information Management (IM) department decided to align its service management processes for the benefit of its 6,000 users. The objective was to improve service quality while reducing costs by 10% through the deployment of a common Service Desk platform. EADS Astrium chose HP OpenView Service Desk.
| Publisher | Hewlett-Packard | File Format | |
|---|---|---|---|
| Date Published | April 2006 | ||
| Format | Case Studies | ||
| Topics |
|
||
-
Did you find this white paper useful? 1 out of 2 users found this white paper useful
White Paper RSS
Download
Register
