White Papers

Integrating Sales with Service in Financial Services Customer Care Centers

Overview In order to optimize the value of customer care centers, financial firms must strike a balance between three core objectives: reducing costs, increasing revenue and retaining customers. Learn how an integrated approach can help financial service firms maximize the value of their CCC investments.

Further White Paper Details
PublisherIBM File FormatPDF
Date PublishedAugust 2005 Downloads2
FormatWhite Papers   
Topics
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