White Papers
ITIL for the Small and Mid-sized Business
Overview Mid-sized businesses generally have smaller workforces, lower budgets and less complex IT environments than large enterprise organizations. And yet they must meet the same types of demands as enterprise organizations, optimize service levels to support business objectives, control costs and align IT with what matters to the business. Mid-sized businesses can achieve these goals and gain a competitive advantage by delivering change management based on the industry's guiding principles—ITIL® (Information Technology Infrastructure Library). This informative BMC white paper discusses core ITIL best practices that can improve your IT service delivery and support.
| Publisher | BMC Software | File Format | |
|---|---|---|---|
| Date Published | March 2006 | Downloads | 6 |
| Format | White Papers | ||
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