White Papers
Cynical Tactic or Service Nirvana?: SLAs Reviewed
Overview Remember when you first heard about Service Level Agreements? It may have been more than a decade ago, when the trade press had firmly dubbed SLAs as the NBT - the Next Big Thing. And no wonder. For the first time, SLAs offered the alluring possibility of formalising an agreement to guarantee performance of an IT function, such as network availability or desktop performance. But after an initial buzz, SLAs were no longer the thing of headlines and the column inches were overtaken by other IT fashions of the day.
| Publisher | Axios Systems | File Format | |
|---|---|---|---|
| Date Published | December 2003 | ||
| Format | White Papers | ||
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