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Beyond the Numbers - Why IT Effectiveness Is Not Just About Counting Costs

Overview IT has always been expected to deliver better performance with fewer people so IT directors are constantly under pressure. With software getting cleverer and hardware becoming faster and more powerful, Chief Executives demand these achieve higher results with the same or fewer staff. Self-service tools such as Web interfaces and knowledge bases can help trim costs by allowing staff to resolve some of their own problems and take some of the workload from the Help Desk and others in the IT department. Systems, however, are getting more complex which involves additional costs such as staff training.

Further White Paper Details
Publisher	Axios Systems	File Format	HTML
Date Published	May 2004	Downloads	2
Format	White Papers
Topics	N/A

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