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Solution From MicroAutomation and Intel Helps Improve Suicide Hotline Services
Overview The Kristin Brooks Hope Center is a non-profit organization dedicated to suicide prevention, intervention, and healing by providing a single point of entry to community-based crisis services. The center found itself with a major technological challenge that prevented its hotline from providing the quality service so crucial to every caller. They turned to MicroAutomation and Intel for a new advanced call routing network solution that helps it receive more calls and deliver faster service. The system MicroAutomation developed for the hotline is an advanced call routing and call management tool based on the company's CallCenter Millennium CTI product.
| Publisher | Intel | File Format | |
|---|---|---|---|
| Date Published | March 2006 | ||
| Format | Case Studies | ||
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