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Improved Effectiveness of ITIL Implementation Using the QuintQuest Assessment Tool
Overview The client, a bank belonging to the world's top ranked financial institutes, wanted to reduce costs by consolidating its backoffice activities within the Latin-American region. A new organizational unit was founded to incorporate the consolidated activities. The new central IT organization faced the challenge to keep the operations ongoing while 'insourcing' the backoffice activities against a rigid timeline. The management of IT already started with some ITIL initiatives to improve the service quality, with a CIO believing strongly in the contribution to his change agenda by using best practice standards. Nevertheless, their implementation of ITIL did not meet the promised benefits. Quint was asked to conduct an assessment in order to improve the effectiveness of their ITIL-program.
| Publisher | Quint | File Format | HTML |
|---|---|---|---|
| Date Published | March 2006 | Downloads | 5 |
| Format | Case Studies | ||
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