White Papers
2004 Trends and Directions in Web-Based Support
Overview For corporate help desks, the challenges are well-documented and growing exponentially. Charged with safeguarding the technology that drives their businesses, help desks must ensure productivity under a host of pressures: handling a high percentage of repetitive problems that eat up valuable resources; laboring under tight budgets that translate to fewer technology investments and smaller workforces; supporting an ever-increasing number of complex applications and systems; servicing increasingly mobile workforces requiring a range of portable productivity tools; and meeting stringent service-level requirements. Though many of the processes and technologies underlying internal IT support and external customer service delivery are the same, the motivators are different.
| Publisher | UniPress Software | File Format | |
|---|---|---|---|
| Date Published | October 2004 | ||
| Format | White Papers | ||
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