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The Essential Foundation of Effective Support Automation and eService Success: The Consolidated Web-Based Service Desk

Overview This paper will explore how an integrated service desk - one delivered via the web - can help improve problem resolution, reduce costs, and optimize personnel and technical resources. The single biggest challenge facing all support organizations is the expectation and pressures to do more with less. To overcome these challenges, organizations need more dedicated resources. Realizing this need, and the aforementioned business challenges, there is a serious business case for a technology solution that automates your service desk.

Further White Paper Details
Publisher	UniPress Software	File Format	PDF
Date Published	July 2004	Downloads	1
Format	White Papers
Topics	N/A

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