Other factors that have led to the increase include the level of software customisation needed for each user, and lack of training of both help desk staff and end users. A director at Front Range, a help desk company, told silicon.com that his...
HP will manage the bank's entire IT infrastructure, including desktop systems, servers, mainframes, local area networks, printing operations and service desk. Hewlett Packard has finally signed its delayed seven-year $600m IT outsourcing contract...
Eighty per cent of UK employees admitted to taking part in these sorts of non-work activities - termed 'desk skiving' - in a recent survey sponsored by Captor Group, an HR management solutions company.
The company has identified a list of IT jobs that it reckons are harder to offshore. These jobs include applications developers (for .NET, Java, ERP and CRM), data warehousing and business intelligence workers, database developers and help desk...
HP's revised service desk product strategy represents a "major decision point" for many customers in the Asia-Pacific region, according to an analyst. In an interview, Michael Warrilow, director of Sydney-based analyst company Hydrasight, said HP...
Find out who made this year's Agenda Setters list of the top technology movers and shakers. If you disagree with our list then on each of the 50 individual biographies you'll find voting buttons to allow you to rank the personality in questions as...