White Papers

How Mid-Size Organizations Can Improve IT Service Quality and Reduce Costs With IT Change Management Automation

• Tags:
• departments,
• library,
• practices,
• workflow

Overview IT change management is a business process that enables organizations to manage and implement change in their IT environment, while automating the acceptance, approval, and implementation of those processes. The ultimate goal of change management is to continuously align personnel and business processes with technology. Best practices and methodologies that have transformed general operations processes at leading corporations have now extended into IT departments of mid-size organizations. For many IT and support departments, the IT Infrastructure Library (ITIL) has become the preferred workflow methodology. This standard allows IT managers and those responsible for change within the organization to map their current change management processes to a common, best practice-driven framework.

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