The Ovum survey found a high correlation between a business' level of satisfaction with SOA and their commitment to managing IT as a set of services. Examples of best practice amongst leading edge adopters include IT infrastructure library (Itil...
Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000). The APM claims to be the largest association of its type in Europe with over 13,000...
But a summary of findings from the Home Office's consultation exercise also published today highlights the fact there are still serious concerns about the ID card scheme from bodies ranging from privacy groups to the Confederation of British...
In fact, the IT Infrastructure Library (ITIL) - a cohesive set of best practices supported by training and implementation tools - is completely bound up with the modern approach to service management.
Two-thirds (66 per cent) of companies around the globe are using IT infrastructure library (Itil) - the IT service delivery framework - to help manage their IT infrastructure. And in terms of performance, Itil scored an average of three out of five...
One small fly in the ointment: the last refresh of Itil was in 2000. There is a new refresh review ongoing, which started in August 2005 and is expected to be completed during 2007. It stands for IT infrastructure library and is an approach to IT...