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Optimizing SAP Service Delivery Through Effective IT Service Management
Overview As IT organizations increasingly focus on delivering predictable levels of service at reasonable costs to their respective end-user communities, many are looking at how IT Service Management (ITSM) disciplines and processes may be applied to the functionality being delivered through SAP. The very scope of SAP software means that the task of applying ITSM is not a trivial one, yet companies that have made the investment generally agree that the investment has improved the effectiveness of whatever portion of the SAP application portfolio they may have implemented. ITSM disciplines have, until now, primarily focused on the monitoring and management of IT applications and infrastructure.
| Publisher | META Group | File Format | |
|---|---|---|---|
| Date Published | May 2005 | Downloads | 4 |
| Format | White Papers | ||
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