White Papers
Service Management Services
Overview To help customers identify and establish an effective management system based on their business requirements, Perot Systems first conducts an assessment. Working closely with key business and IT stakeholders, the team understands business drivers allowing them to get an accurate accounting of the current state of operations and the expectations of business leaders to develop a roadmap to improve service and alignment with the business. The solution typically contains initiatives such as process re-engineering, organizational alignment and optimization, service management tool implementation, and leadership and skills improvements. The solutions include the implementation and operational support of Perot Systems-developed operational processes. Based on the Information Technology Infrastructure Library (ITIL) standard, these processes embody the best practices, developed for multiple accounts across multiple industries.
| Publisher | Perot Systems | File Format | |
|---|---|---|---|
| Date Published | March 2005 | ||
| Format | White Papers | ||
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