White Papers

Information Technology Infrastructure Library (ITIL)

• Tags:
• itil,
• practices,
• service management,
• models

Overview ITIL is a set of guidebooks defining models for planning, delivery, and management of IT services. It is not a standard but a framework whose purpose is to provide IT organizations with tools, techniques, and best practices that help them align their IT services with their business objectives. ITIL is the most widely used best practice for IT service management in the world and the only comprehensive, non-proprietary source of service management best practices publicly available. Perot Systems has been active in ITIL development and has integrated ITIL processes into company infrastructure and operations.

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