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SEPA Uses Hornbill's Supportworks to Support IT Helpdesk Team and Freedom of Information Enquiries
Overview SEPA, the Scottish Environment Protection Agency was established by the Environment Act of 1995, and is the official body responsible for the protection of the environment in Scotland. Following the Freedom of Information Act (FOI) and the updated Environmental Information (Scotland) Regulations (EIR), the organisation is required to manage related queries within a twenty working day limit. To help meet the Act's stringent requirements, SEPA extended the use of Hornbill's Supportworks, the helpdesk service management solution, which has been successfully used for a number of years by SEPA's IT support team.
| Publisher | Hornbill Systems | File Format | |
|---|---|---|---|
| Date Published | March 2006 | Downloads | 3 |
| Format | Case Studies | ||
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