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Northumbria Healthcare Chooses Hornbill for Helpdesk Support System
Overview Northumbria Healthcare NHS Trust is one of the largest geographical trusts in the country providing healthcare to over half a million people. The National Programme aims to ensure that every individual's medical history is accessible at any of the NHS organisations throughout the UK. With such an initiative, having the right IT infrastructure to deliver the information and support the end users is vital. It was critical that the solution chosen was able to 'interface' seamlessly with the systems being used by Northumbria Healthcare Trust's allocated Local Service Provider (LSP) in order to comply with the requirements of the National Programme. The Help Desk uses Supportworks to log all internal customer calls, handling approximately 75 calls per day.
| Publisher | Hornbill Systems | File Format | |
|---|---|---|---|
| Date Published | March 2006 | Downloads | 9 |
| Format | Case Studies | ||
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