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Wragge & Co Selects Hornbill's Supportworks for Improved IT Helpdesk Productivity

Overview Hornbill Systems supplied its Supportworks IT Service Desk platform to top UK law firm Wragge & Co LLP. The IT Helpdesk, a team of 17 analysts and trainers, is responsible for supporting the firm's legal, desktop and network systems and is using Hornbill's solution to log and manage calls from over 1030 internal customers based in its Birmingham and London offices. Wragge & Co. chose Hornbill's Supportworks for its ease of use and functionality, replacing a system developed in-house. The IT Department has created pre-defined templates within Supportworks for specific kinds of calls, such as forgotten passwords and printer jams, so that staff can rapidly identify the problem and its resolution, improving productivity and customer service.

Further White Paper Details
Publisher	Hornbill Systems	File Format	HTML
Date Published	March 2006	Downloads	2
Format	Case Studies
Topics	N/A

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