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The National Archives Achieves Customer Targets Set in the Freedom of Information Act With Hornbill's Supportworks
Overview Hornbill Systems supplied its Supportworks system to The National Archives, enabling the organisation to track and respond to customers' enquiries within the twenty day time limit set out in the 2000 Freedom of Information Act, which came into force in January 2005. The National Archives uses Supportworks to handle requests for information from records and documents housed at its premises in Kew, West London. Supportworks enables the routing of enquiries - whether by webform, fax, phone or email - to trained staff so that each request can be processed by the most relevant member of the team.
| Publisher | Hornbill Systems | File Format | HTML |
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| Date Published | March 2006 | ||
| Format | Case Studies | ||
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