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Hornbill Systems Wins Two Top HDI Industry Awards With Customers Sharp Electronics and Camelot Group Plc

Overview Sharp Electronics, initially implemented Supportworks in its Customer Information Centre. All the information needed to process a support request is held centrally within the Supportworks database. It acts as the single interface to critical business systems and has replaced a number of standalone databases. Website and email enquiries are directed through a SelfService portal via the Knowledge Base, reducing the number of enquiries handled by support staff. As a result of the improved service, Sharp Electronics claims stronger brand loyalty amongst its customers, with a 25% increase in those likely to buy another Sharp product.

Further White Paper Details
PublisherHornbill Systems File FormatHTML
Date PublishedMarch 2006 Downloads5
FormatCase Studies   
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