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Customer Service Direct Ltd Selects Hornbill's Supportworks for Service, Support and Change Management Platform

Overview Hornbill Systems' Supportworks ESP was selected by Customer Service Direct Ltd (CSD), a public, private partnership between BT, Suffolk County Council and Mid-Suffolk District Council, to provide an ITIL compliant Service Management Platform. Supportworks will be used by up to 180 staff in Customer Service Operations, Business Systems Operations and Engineering Service Operations to support 30,000 local authority staff across Suffolk. Hornbill's Supportworks was selected by CSD from a shortlist of four systems for its ITIL framework compliance, its speed of implementation and for its end-user look and feel, which is similar to MS Outlook and XP.

Further White Paper Details
Publisher	Hornbill Systems	File Format	HTML
Date Published	March 2006	Downloads	3
Format	Case Studies
Topics	N/A

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