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ITSM-Based Management Advances Customer-Centric Processes
Overview Arizona Public Service (APS) is the largest affiliate of Pinnacle West Capital Corporation, which ranked first among US energy companies in dividend growth from 1995-2004. The APS Information Services (IS) organization supports Pinnacle West's businesses, managing the holding company's entire, multi-vendor infrastructure across generation, transmission and distribution. APS worked with HP partner Pepperweed Consulting to implement an HP OpenView environment based on ITIL best practices that consolidates 15 disparate IS groups, toolsets and processes; cuts downtime by 50 percent; improves mean time to repair by 75 percent; substantially increases IS staff productivity; and advances the service-centric strategies of APS.
| Publisher | Hewlett-Packard | File Format | |
|---|---|---|---|
| Date Published | March 2006 | ||
| Format | Case Studies | ||
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