White Papers
IT Service Management - And Beyond
Overview Macquarie University Library identified a need for a responsive and scalable way of delivering services, particularly IT services, which made best use of existing resources, developed a shared understanding of service provision across the Library and created a cycle of continuous improvement. To identify best practice in service delivery, Macquarie University Library looked to the IT industry and an internationally recognised framework for IT service improvement - the IT Infrastructure Library (ITIL). The Library has now begun applying the ITIL framework to traditional library services to redefine its service delivery model, break down existing silos and rethink service provision.
| Publisher | Macquarie University | File Format | |
|---|---|---|---|
| Date Published | April 2005 | ||
| Format | White Papers | ||
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