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Performance Assured by Capacity Management: Experience Refined Through ITIL Practice

• Tags:
• capacity,
• infrastructure library,
• capacity management,
• performance assurance

Overview This paper describes the practical approach used at a number of sites to introduce and implement effective Performance Assurance. This embodies both performance management and capacity planning and is essentially Capacity Management as defined in the IT Infrastructure Library (ITIL). Business objectives were clarified and then met by establishing related ITIL functions and exploiting relevant tools. Business benefits were derived within each function, from management reporting and advice, through trending of resource demands, to modelling and ensuring service levels.

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