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TickIT and IT Service Management
Overview The launch of the BS 15000 certification scheme in July 2003 was the culmination of much hard work in both standards-making and scheme development. The publication of an auditable specification for IT Service Management, backed by a code of practice and a certification scheme, is a major advance for the sector. This paper explores these questions by highlighting key features of the BS 15000 standard and scheme and by comparing and contrasting these to the TickIT equivalents.
| Publisher | Information Technology Service Management Forum (Canada) | File Format | |
|---|---|---|---|
| Date Published | December 2004 | ||
| Format | White Papers | ||
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