White Papers

ProactiveNet: Pragmatic Approach to ITIL

• Tags:
• practices,
• itil,
• service management,
• business service management

Overview The IT Infrastructure Library (ITIL) best practices framework has become the de facto methodology for enterprises streamlining their service management capabilities. The main benefits of applying the ITIL principles are: optimized IT infrastructure to provide for existing and anticipated business requirements, permanently lowered Total Cost of IT Ownership (TCO) including service cost, enhanced IT Service quality to increase confidence in IT systems and service delivery. ITIL implementers can rely on Business Service Management (BSM) solutions from ProactiveNet to help them reach their best practices objectives and manage their IT services from a business perspective. ProactiveNet software is well equipped to make several ITIL recommendations actionable in the areas of problem management, availability management, capacity management, and service level management.

• 
• Did you find this white paper useful?

• Subscribe to the IT White Papers Newsletter
• White Paper RSS