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ITIL Process Maturity

Overview IT Managers undertaking implementation of ITIL processes should understand the concept of process maturity. This paper provides with a two-part look at this subject. The first part reviews the Capability Maturity Model (CMM). The second part reviews Pink Elephant's ITIL Process Maturity Self-Assessment, which one can use to evaluate the process maturity of one's own processes.

Further White Paper Details
PublisherPink Elephant File FormatPDF
Date PublishedNovember 2004 Downloads40
FormatWhite Papers   
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