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ITIL Process Maturity

Overview IT Managers undertaking implementation of ITIL processes should understand the concept of process maturity. This paper provides with a two-part look at this subject. The first part reviews the Capability Maturity Model (CMM). The second part reviews Pink Elephant's ITIL Process Maturity Self-Assessment, which one can use to evaluate the process maturity of one's own processes.

Further White Paper Details
Publisher	Pink Elephant	File Format	PDF
Date Published	November 2004	Downloads	40
Format	White Papers
Topics	N/A

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