White Papers

Use Product Solutions From IBM Tivoli Software to Align With the Best Practices of the Information Technology Infrastructure Library (ITIL)

Overview ITIL's best-practice approach is outlined in a series of seven books. Using this collection of best practices, ITIL helps align technology services with business needs, while helping to achieve a return on the technology investment. This white paper outlines the primary disciplines of ITIL - service support and service delivery - and indicates how IBM Tivoli software solutions can contribute to one's efforts to implement ITIL in one's environment.

Further White Paper Details
PublisherIBM File FormatPDF
Date PublishedDecember 2004 Downloads1
FormatWhite Papers   
Topics
    N/A

Quick Sitemap Links: