White Papers
Use Product Solutions From IBM Tivoli Software to Align With the Best Practices of the Information Technology Infrastructure Library (ITIL)
Overview ITIL's best-practice approach is outlined in a series of seven books. Using this collection of best practices, ITIL helps align technology services with business needs, while helping to achieve a return on the technology investment. This white paper outlines the primary disciplines of ITIL - service support and service delivery - and indicates how IBM Tivoli software solutions can contribute to one's efforts to implement ITIL in one's environment.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | December 2004 | Downloads | 1 |
| Format | White Papers | ||
| Topics |
|
||


