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The HP IT Service Management (ITSM) Reference Model: A Model for Successfully Providing and Managing IT Services

• Tags:
• reference,
• service management,
• infrastructure library,
• itsm

Overview Many IT organizations are turning to IT Service Management (ITSM) - and the industry-unique HP ITSM Reference Model - for answers. ITSM focuses on delivering and supporting IT services that are appropriate to the business requirements of the organization, and it achieves this by leveraging IT Infrastructure Library (ITIL)-based best practices that promote business effectiveness and efficiency. The purpose of this paper is to provide a comprehensive overview of the HP ITSM Reference Model and the processes it encompasses, and how IT organizations can use the model to conceptualize and plan their strategic IT transformations. It concludes with examples of how and where businesses can begin their ITSM initiatives.

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