IT Service Management and Measurement Best Practices

Overview IT has never lacked for measurement. In fact, measurement is a key part of any IT Service Management initiative. However, most IT measures focus on technical metrics that remain a mystery to business users. This webinar describes the best practices that IT executives need to deliver a more business-oriented approach to IT measurement.



Further White Paper Details
PublisherForrester Research   
Live Date15th March 2006 01:01 GMT
FormatWebcast   
Topics
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