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Comparex Case Study: CDATEX (IT Health Support Center of Extremadura)

Overview CDATEX is the centre which is able to manage the communication and technological requirements (TIC) of the Servicio Extremeno de Salud and its own dependent entities. CDATEX uses the best practises (ITIL Methodology) based on Hewlett-Packard software tools: Service Desk, and Open View Operations. The benefits include reduction in the time taken to solve incidences, and reduction in the associated risk to the development TIC infrastructure.

Further White Paper Details
PublisherCOMPAREX Espana File FormatPDF
Date PublishedMarch 2006 Downloads1
FormatCase Studies   
Topics
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