Need ITIL Best Practices? - Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phase 2 of the Visible Ops Methodology
Overview This webcast overviews how to build an ITIL-style configuration management database to find the highest contributors to unplanned work. This is done by finding the infrastructure with the highest MTTR, lowest change success rate, highest business impairment cost and the lowest "server to rocket scientist" ratio.
| Publisher | Tripwire | ||
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| Live Date | 15th March 2006 01:01 GMT | ||
| Format | Webcast | ||
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