White Papers
A Learned Support Operation
Overview Staying at the cutting edge of information technology is vital for a successful educational institution such as the University of Exeter. With the helpdesk looking after the needs of 17,000 end-users, the time was recently deemed right to take an educational tour of the products available. Supportworks from Hornbill Systems was downloaded from the Hornbill web site and the server and the client installed enabling testing after just a few hours. The system's 'quick-log' facility dramatically shortened call handling times. Supportworks has also been integrated into the central helpdesk mail account.
| Publisher | Hornbill Systems | File Format | |
|---|---|---|---|
| Date Published | March 2006 | Downloads | 2 |
| Format | Case Studies | ||
| Topics |
|
||
-
Did you find this white paper useful? 3 out of 4 users found this white paper useful
White Paper RSS
Download
Register
