An obvious preference for servicing bigger clients first so leaving smaller ones at the bottom of the pile. Tendency of helpdesk staff to deal with problems in a patronising and over-simplified manner.
Earlier this week we wrote about some of the tales of helpdesk woe that plague the put-upon desktop support teams the length and breadth of the country (http://www.silicon.com/a55051 ). The call was passed from the Helpdesk to the local Police.
Last week we wrote about some of the tales of helpdesk woe that plague the put-upon desktop support teams and customer service staff the length and breadth of the country (www.silicon.com/a55051 ). Below are a couple more gems from the helpdesk...
Helpdesk and support software company Axios Systems on Thursday published the results of a survey that suggests only five per cent of IT managers are aiming to deploy Vista during 2007. The survey - of 240 IT directors and helpdesk managers of...
Earlier this week Richard Hollis, managing director of security consultancy Orthus, told delegates at the 'Turning IT On' security event that the biggest threat posed to networks around the country is disgruntled helpdesk staff (http://www.silicon...
We've all heard tales of helpdesk woe. Then throw in the time/salary being wasted by skilled helpdesk staff answering these enquiries and the damage done by malicious file attachments opened in error and the downtime and time spent backing up files...
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