Lucent Technologies is aiming to provide IT managers with the ability to manage multiple services from a single location. The Intelligent Service Manager (ISM) is a software platform supporting Web-based provisioning which will allow customers, via...
Ex-Irish state owned telco, Eircom, has implemented a £320,000 service management application for all of its service operations. Called SORTS (Service Order Reporting and Tracking System), the programme tracks all of Eircom's service orders, for...
Both companies are engaged in education and consulting for IT service management, or ITSM, and have been involved in the creation of standards in this sector, HP said. Hewlett-Packard announced on Thursday that it has acquired two information...
Service management of corporate IT will never work without solid operational processes, argues Quocirca analyst Jon Collins. We hear a lot about how we should organise our IT infrastructures to provide an effective service to the business.
International hotelier NH Hoteles has rationalised its IT service desk procedure in anticipation of doubling its business by 2009. The company operates 350 hotels for business guests in 20 countries, and its IT infrastructure is maintained by only...
The truth is that most acquisitions are driven by international bankers and financial strategy advisers who are not necessarily engaged in the operational realities of making the deal happen. Even though merger activity is intensifying in every...