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Delft University of Technology Choose Infra to Support ITIL Processes

Overview Founded in 1864, Delft University of Technology (TU Delft) is the oldest, largest, and most comprehensive technical university in the Netherlands. In July 2000, The Incident, Problem and Change (IPC) project was designed to ensure that IT incidents and problems were handled according to defined service agreements, thus providing a long term stability and continuity to clients of the university's Information Systems and Services division. As the IPC project was to be based entirely on ITIL processes, an obvious requirement of any software system selected to support the project was that it should be fully ITIL compatible. The tool ultimately selected was the Infra Incident management application developed by Infra Corporation.

Further White Paper Details
Publisher	Infra	File Format	PDF
Date Published	March 2006	Downloads	2
Format	Case Studies
Topics	N/A

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