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Absolutely Positively ITIL

Overview The Knowledge Solutions team at Wellington City Council provides IT support to the 1,500 employees and more than 40 business units which administer New Zealand's capital city. Knowledge Solutions wanted to provide a seamless and integrated service to their customers but the dis-integrated systems were a stumbling block. The team investigated implementing a solution that was based on the IT Infrastructure Library (ITIL) methodology, an emerging standard which is designed to assist in the provision of high quality IT services. Delta Software was selected as the successful candidate partly because of the functionality of the product it was supporting, infraEnterprise, and partly because of the company's track record.

Further White Paper Details
Publisher	Infra	File Format	PDF
Date Published	March 2006	Downloads	4
Format	Case Studies
Topics	N/A

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