White Papers

Work Process and Efficiency Improve When Field Personnel Are Dispatched Wirelessly

• Tags:
• utility,
• field,
• blackberry,
• dispatch

Overview Dataco Utility Services Ltd. is a third party contractor that provides metering and disconnection services for major utility companies such as Enmax Power Corporation and BC Hydro. After relying on the inefficiency of telephone dispatching, Dataco needed a better way to dispatch its field technicians. The company also wanted to speed up the reporting cycle to provide clients with more efficiency, as well as reduce the workload on the administrative office. Dataco deployed 15 BlackBerry devices on the BlackBerry Enterprise Server, equipped with the Mobile Data System (MDS). They customized Flowfinity Actions, an out-of-the-box field service dispatch application, to reflect the specific data they needed to capture.

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