White Papers

Case Study: Eircom

Overview Eircom is Ireland's largest communications company. In 1997, to prepare for full competition in all markets, Eircom launched the transformation programme. A complete systems solution was required to achieve the business objectives through an integrated CRM business architecture that would address core weaknesses. The system would support end-to-end management of customer interactions. In 1997, Graham Technology's GT-X was chosen as the driving technology behind the transformation process. GT-X was selected to integrate all new and legacy systems, providing the operator with a common front end.

Further White Paper Details
PublisherGraham Technology File FormatPDF
Date PublishedJanuary 2006 Downloads1
FormatCase Studies   
Topics
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