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CRM Software Developer Advanced Concepts Augments Customer Communications With WebDemo Online Conferencing and Collaboration

Overview As a developer of Customer Relationship Management (CRM) software, Advanced Concepts is constantly thinking about its own interaction with customers. Another division of Advanced Systems develops TRAVERSE financial accounting software enhancements, and it was inevitable for the two successful products to become integrated. However, introducing these revolutionary new capabilities also presented a problem-the concepts were difficult to explain, requiring extensive customer visits and phone conversations, and almost inevitably a product demonstration or evaluation. The company chose WebDemo which provides a host of advanced features to enhance online communications-including voice- and keyboard- chat, electronic whiteboarding, application sharing, and co-browsing. The product's ease of use is what allowed Advanced Systems to deploy the system.

Further White Paper Details
Publisher	Inter-Tel	File Format	HTML
Date Published	December 2005	Downloads	1
Format	Case Studies
Topics	N/A

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