You are here: silicon.com > Resources > White Papers

White Papers

Cal State University Uses WebDemo to Remotely 'Show and Tell' Tech Support Solutions to Faculty and Staff

Overview California State University, San Bernardino (CSUSB) is the sole public regional university serving the Riverside and San Bernardino counties of Southern California. The university realized that help desk personnel are often called on to explain the "nuts and bolts" of PC fixes to non-technical callers. These fixes burn valuable time that could be better spent helping other users. They began looking for software that would allow them, with user permission, to remotely 'see' and even operate the user's computer from the support center. It chose WebDemo, the latest in Converging's Linktivity line of browser-to-browser communications and control software, is an affordable way for small-to-medium businesses and organizations to connect and collaborate over the Web.

Further White Paper Details
Publisher	Inter-Tel	File Format	HTML
Date Published	December 2005
Format	Case Studies
Topics	N/A

Did you find this white paper useful?

Connecting international businesses securely

Publisher:
Easynet

Harnessing technology for competitive advantage

Publisher:
Easynet

Stakeholders' management and collaboration

Publisher:
Easynet

The need for real-time communications in European logistics

Publisher:
Easynet

e-booking and e-ticketing

Publisher:
Easynet

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

White Papers

Cal State University Uses WebDemo to Remotely 'Show and Tell' Tech Support Solutions to Faculty and Staff

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific