White Papers

Barriers to Customer-Oriented Management Accounting in Financial Services

Overview In the retail financial sector competitive pressure seems to challenge traditional management accounting systems, which often do not allow the identification of profitable customer relationships. Drawing on a stage model and data from management accountants, branch managers and frontline employees in Danish financial service companies, this paper investigates barriers to the implementation of customer-oriented management accounting.

Further White Paper Details
PublisherEmerald Group Publishing File FormatPDF
Date PublishedMarch 2000
FormatWhite Papers   
Topics
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