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How One Credit Union Restored Users' Trust in its Help Desk System
Overview When the Addison Avenue Federal Credit Union spun off from its parent company, Hewlett-Packard, in 2002, it needed to build its own IT infrastructure and help desk. Dissatisfied with the clunky method by which it had previously handled service tickets, the credit union sought a customizable, Web-based service desk solution that would enable its help desk to better meet its service level agreements. Download this case study to learn why Addison Avenue chose BMC Magic Service Desk Suite, and find out how the solution has enabled the credit union’s support staff to reduce response times, improve call resolution rates, and increase end-user satisfaction.
| Publisher | BMC Remedy | File Format | |
|---|---|---|---|
| Date Published | October 2005 | Downloads | 5 |
| Format | Case Studies | ||
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