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Customizable Service Desk Software Helps IT Solutions Provider Streamline Operations

Overview Download this case study to learn why Canon Technology Solutions’ Managed Services business has recommended, implemented, and hosted BMC Magic Service Desk Suite for organizations both inside and outside of Canon. Find out why one of the leading providers of managed technology services finds the BMC Software solution perfect for managing the various service level agreements of its diverse client base, and discover how the easy-to-use Web interface and customization features that are built into BMC Magic Service Desk Suite have enabled the company to shrink its help desk staff, reduce overtime costs, improve call response times, and streamline operations.

Further White Paper Details
Publisher	BMC Remedy	File Format	PDF
Date Published	October 2005	Downloads	3
Format	Case Studies
Topics	N/A

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